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The 4 most important IT pain points for 2023 – and how to address them

IT leaders will continue to grapple with some familiar challenges in 2023. These recommendations provide a path to progress.

The new Year. An opportunity to think— I wish I had modernized more IT systems—and resolution—I will endeavor to clear all technical debt.

What hasn’t changed is that IT leaders will continue to wrestle with the same pain points and concerns as they drive digital transformations that make their organizations more resilient while improving the experience for customers and employees alike.

According to a study by Deloitte Insights, although 85% of CEOs have ramped up digital initiatives, most still cannot explain how their investments in overall strategy and technology are driving business outcomes.

What are the biggest pain points? More importantly, what can you do about it? These recommendations will help IT leaders pave the way for their teams.

Pain point 1: data security

Survey IT leaders and you’ll see that ransomware, malicious actors, and other threats top the list of concerns, due in part to a proliferation of high-profile hacks over the past decade. In fact, according to a 2022 Dell survey, 67% of organizations cited the rise in ransomware and malware as a significant concern. In addition, CIOs are facing increasing pressure from corporate boards demanding greater resilience to cybersecurity attacks.

Recommendation: As the threat landscape becomes more complex, your best bet is data protection, along with cyber recovery systems that help you fix compromised data in an intelligent digital vault. You should also rely on trusted cybersecurity partners to help you safely recover your data and applications. At the end of the day, proactive measures are the best defense — barring a cybersecurity tool you brought with you from your time machine journey into the future.

Pain Point 2: Talent

Tech talent is in short supply for most positions. However, if you want to execute digital transformations, you need experienced employees who manage modern operating models, including cloud infrastructure and cloud-native technologies. And in this digital age, you can never have enough software programmers.

Recommendation: Provide optimal flexibility to work from anywhere, along with a secure, consistent, and frictionless experience to grow your potential talent pool. Welcome candidates with modern tech stacks and provide them with continuous learning opportunities so they can acquire new skills on the job. Such offers can help you retain talent in a highly competitive market.

Pain point 3: Technical debt

Perhaps the most difficult challenge to solve – which is why it is rarely solved – technical debt remains a burden for most companies of a certain age. Technical debt, traditionally treated as a problem rooted in legacy software code, also grows in multicloud environments due to the different interfaces, configurations, and codebases associated with working with multiple cloud providers.

Recommendation. Some experts suggest measuring technical debt to get a handle on how to filter it out. But as you refresh your IT, consider strategic approaches to modernizing your IT estate to position your business for future growth. That requires some financial jujitsu – which you’re probably already doing while you’re dealing with that last pain point.

Pain Point 4: Cost Reduction

Rising interest rates and inflation are causing companies to focus more on cost control. CEOs and CFOs ask their business unit heads tough questions like: Are you spending your money efficiently? Should they reduce their capital expenditures? In response to these requests, IT leaders will examine their portfolios for overspending on public cloud services and shadow IT. But this stunning cost reduction alone is not enough.

Recommendation: Be wary of shiny new tech toys. Find out what business outcomes drive corporate strategy and focus on the technology you need to achieve them. A consumption-based IT model can help you save valuable capital by aligning technology solutions with business needs. Ideally, this will help you get the results you want for your business peers.

A new year means new opportunity

Sure, 2023 holds serious challenges and financial pressures, but digital transformation doesn’t have to be your holy grail.

The new year is your chance to realign your IT portfolio and reallocate resources to initiatives that help your business improve by delivering optimal outcomes for employees and customers.

This allows you to focus on strategic innovation while containing runaway costs. Dell Technologies’ APEX portfolio includes as-a-service solutions that provide simplicity, agility and control while prioritizing security and governance.

The portfolio also includes cyber recovery services to help you mitigate the consequences of a breach and satisfy compliance colleagues concerned about business risk.

Learn more about our portfolio of cloud experiences that offer simplicity, agility and control as a service:Dell Technologies APEX.


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